At royal123, we take your privacy seriously. This document clearly and transparently explains how we collect, use, store, and protect your personal data as a member of our platform in Malaysia.
All data transmitted between you and the royal123 platform is protected by bank-grade 256-bit SSL encryption — the highest standard in digital security.
Royal123 has never sold and will never sell your personal data to any third party. Your data belongs to you — it is not a commodity to be traded.
As a royal123 member, you have the right to access, correct, or request deletion of your personal data at any time through your account settings or our support team.
The royal123 privacy policy is designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards.
Your data is stored on servers protected by multi-layered firewalls and accessed only by authorised royal123 personnel — with strict access controls in place.
Members will be notified of any material changes to the royal123 privacy policy via email or an in-platform notice before the changes take effect.
Applies to all royal123 platform users in Malaysia.
This Privacy Policy ("Policy") describes how Royal123 ("We", "Platform") handles personal data. It applies to all services we offer on the royal123 website to users in Malaysia. By registering or using our services, you agree to the collection and use of information as described in this Policy. Please read it carefully — we've written this in plain language, not tedious legal jargon.
Royal123 collects your personal data through several channels — directly from you during registration, automatically through your use of the platform, and in certain cases from authorised third parties.
| Data Type | Example | When Collected |
|---|---|---|
| Identity | Full name, date of birth, MyKad number | During registration & KYC |
| Relationship | Email address, phone number | At registration |
| Financial | Bank account numbers, e-wallet details (TNG, GrabPay, Boost) | During deposit/withdrawal |
| Verification | MyKad copy, proof of address, bank statement | During the KYC process |
| Communications | Support session records, emails, complaint tickets | When contacting support |
When you use the royal123 platform, we automatically collect certain technical information to ensure the platform runs smoothly and securely:
We use your personal data only for lawful, necessary purposes directly related to delivering royal123 services to you. Below is a detailed explanation of each purpose.
We may use your email address or phone number to send you royal123 promotional content, such as new bonuses, exclusive offers, and platform updates. You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting royal123 support directly.
Royal123 retains your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required under applicable Malaysian law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | For the duration of the active account | Service operations |
| Transaction records | 7 years after the transaction | Malaysian legal requirements |
| KYC Records | 5 years after account closure | AML/KYC Compliance |
| Communication logs | 2 years | Complaint resolution |
| Cookie data | Up to 12 months | User experience |
Royal123 does not sell or rent your personal data. However, in the limited circumstances outlined below, we may share data with specific parties for legitimate operational purposes.
Every third party that receives data from royal123 is required to sign a data processing agreement prohibiting them from using your information for any purpose other than what is specified, and obligating them to maintain security standards comparable to those of royal123.
As a registered royal123 user, you have several protected rights regarding your personal data. Royal123 is committed to respecting and facilitating the exercise of these rights.
To exercise any of the above rights, contact the royal123 privacy team at support@royal123.im with the subject line "Privacy Request". We will process your request within 14 business days. Identity verification may be required before your request can be actioned.
Royal123 uses cookies and similar tracking technologies to enhance your experience on our platform. Below is an explanation of the types of cookies we use.
You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the royal123 platform. Cookie management instructions vary by browser — refer to your browser's documentation for detailed guidance.
Royal123 continually invests in digital security to ensure your personal data remains safe and protected against both external and internal threats.
In the event of a data breach affecting your privacy, royal123 is committed to notifying you within 72 hours of becoming aware of the incident — as required under applicable Malaysian law. The notification will include details of what occurred and the steps being taken to address the situation.
Royal123 takes the protection of children's and minors' privacy very seriously.
The royal123 platform is strictly for users aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. Should we discover that data has been collected from a minor without valid parental consent, we will take immediate steps to delete that data and close the account in question. If you believe your child has registered on royal123, please contact us at support@royal123.im immediately.
The royal123 platform may contain links or integrations with third-party services in certain contexts.
The royal123 Privacy Policy applies only to our own platform. We are not responsible for the privacy practices of any third-party websites or services. When you leave the royal123 platform, we encourage you to read the privacy policy of any website you visit.
Royal123 may update this Privacy Policy from time to time to reflect changes in our practices or Malaysian legal requirements.
If you have any questions, concerns, or wish to exercise your privacy rights, the royal123 team is here to help.
By using the royal123 platform, you confirm that you have read and understood this Privacy Policy. Royal123 is committed to upholding the trust you place in us by keeping your personal data protected at all times. Thank you for choosing royal123 as your digital entertainment platform of choice in Malaysia.